Quirky looking creatures and cute characters will help you along your journey throughout the lands of Casilando. This recent release is a great place for online gamers to come and unwind, with many features available to all types of players. But what sets this brand apart from others? Primarily it’s the way it looks: it’s green and white aesthetic gives it a vibrant design, with the animated imagery adding to the texture of the design provided. We wouldn’t say this brand is totally unique, given the operators behind it, but it definitely has a kooky atmosphere that ensures customers are drawn in.
Company Background and License
As we mentioned back at the beginning, some similarities will be shown between all the sites that are part of the owners brand, which is Caddell Limited NV. In case you haven’t heard of them, they’ve been around for some time now, and have dozens of sites currently open to various users, most of which are UK friendly. In addition to this, there’s a license from the UK Gambling Commission in operation, to ensure that all necessary regulations are met and respected. In truth, we’d expect no less from an online casino, but it’s always worth pointing out. Besides this, and the fact that they launched in April 2017, there’s not much more you can unearth from the About Us section, bar the typical casino jargon to entice you in.
Bonuses and Promotions
Seeing as how there’s a whole new land to explore, we’d better get to it and focus on what new residents of Casilando will receive once they gain entry. One of the best parts of the promotions that we found, is that there’s free spins gifted simply for signing up, without any deposit needed. Some casinos do this, but not all that many, meaning that play for fun gamers can treated with as much respect here as paying ones do. However, there’s more for those that do want to flash the cash, is there’s a deposit bonus worth 100% in bonus monies, as well as a further 90 spins. This as ever though, comes with a wagering requirement, one that is said to be 35x.
There’s a couple more bonuses present at this time, but we’d say that the Loyalty Points, aka the VIP membership, is where the fun is at. Not because this delivers a new type of membership, but because it gives punters something to work towards every time they return. The dynamics of this programme rely on you depositing and gaming across the site, with points being collected whenever you do either of those things. The easiest way to earn LPs, as stated by the brand, is by making your first deposit; upon doing so you’ll be awarded 500 points. That’s a massive boost up for you.
Banking
So far we’ve found everything fairly easy to access, but when it comes to the banking, the details are difficult to find. Instead of having its own section, you have to go via the Terms and Conditions, and then search for the banking information, which happens to be closer to the bottom of the page. Even though it’s there, it’s not as clear or as easy to read as we’d have liked, and so some may be put off by this lack of accessibility.
In regards to the methods accepted, there’s debit and credit cards, ewallets, bank transfers, and instant banking. As you can see, the options given are quite substantial, ensuring that you shouldn’t have too much stress when trying to deposit and withdraw funds. One area that can cause issues is that of currency; none of the accepted currencies are listed, but it does say that if yours doesn’t appear as an option, you have to play in Euros. By not doing this you forfeit any money you win, which is a steep cost indeed, so make sure to thoroughly investigate everything.
Software and Casino Games
Typically we find that casinos have a great range of games, but with Casilando you really do get an enormous sense of variety: there’s over 500 games said to be held here. What is more, there’s all these activities, from various parties, such as NetEnt, Blueprint Gaming, and Thunderkick. It’s not unusual to have such big names involved with a website, though we have to admit that the selection here is considerable, even more so when we take into account the age of the label.
As we shift focus to the Games section, we can see not only the games open to us, but also the great sum of money that has made up the jackpots; so far over 9,000,000 credits have been earned. By displaying this information, it shows visitors that they’re likely to win more than lose, and that anyone can become the next high roller. It’s a great gimmick, and one that we think works well, even more so than showcases the large volume of games beneath it. Another perk that works out well, like the above, is that you can play for real or play for the fun of it, however that doesn’t apply to the Live Casino options.
Customer Service
If you should ever need help, you’ll always have someone to go to, as the live chat option is available all the time that you’re browsing the site. However, if you desire more traditional forms of help, there’s always a support email you can use, found within the Contact section. It’s sad to not see a telephone number involved here, but at least Casilando has covered most of their bases, having provided two options for customers to utilised. What is more, you have the beauty of 24 hours of service, ensuring that there’s not pause in receiving aid; you’d be surprised how many casinos doesn’t include this nowadays. As we’ve already said, this isn’t a great demonstration of customer support, but it’s more than adequate.
Conclusion
If we’re completely honest, we had expected to be more involved and engaged with Casilando than what we actually have been. Don’t get us wrong, the website is a solid example of a modern day casino, but it just doesn’t feel fully realised or finished yet; more work still needed to be done. Still, we’d recommend the site, if nothing more than a means of demonstrating how new casinos start off, and the possibilities that they offer to their gamers.
