They have been online for a relatively short space of time but Canplay Casino are building a strong reputation and they are making a bold claim. Canplay state that they are Canada’s best and newest online gambling site and while there are other brands that might dispute that, there’s certainly lots to enjoy here.
With a good choice of games and some excellent bonuses included in their package, Canplay Casino are off to a great start but let’s look a little more closely at what they have to offer.
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Company Background
Canplay Casino first came online in 2018 and many Canadian customers have already signed up to use their services. Unlike other casinos that are available inside the country, Canplay are aimed specifically at Canadian players and that can have real benefits if you are located here.
The company itself is owned by Pala Interactive who operate a number of online casinos and social gaming brands in North America. Therefore, they come from a solid stable and while they are still relatively new, they can trace their identity back to a trusted player in the industry.
Licenses
All Canadian based gambling companies have to adhere to strict rules and Canplay casino have passed all of the tests. They are licensed by the Kahnawake Gaming Commission under license number 00830 and that was granted to the organization in May 2018.
Full details of the licensing agreements held by Canplay Casino can be found at the bottom of their homepage. It’s always positive to see an operator being transparent and open about their origins so this is a good thing to see.
Casino Bonus
Remember that details of any specific bonus that we list may well be subject to change so do check the Canplay promotions page to be sure of the current offer. At the time of writing in June 2020, the current welcome deal had been in place for some time so it may well be the case that this won’t change in the immediate future.
That welcome bonus is a 100% match on players’ first deposits and it can rise all the way up to an impressive $250 at the top end of the scale. To qualify, complete a simple sign up process and then head to the cashier to make an initial deposit. That deposit is set at a minimum of $10 and, when it clears, Canplay will match it by 100%.
Therefore, it does have a low entry level but, for players who are comfortable with that top end deposit of $250, they will receive the maximum of $250 in bonus funds. In addition, Canplay will release $20 which can be used as a free bet on their sportsbook.
Check all terms and conditions but note in particular that wagering requirements apply. The operator will ask you to play through the amount of the deposit and bonus 20x before any profits can be withdrawn.
CanPlay casino also has matched deposit promotions on second and third deposits. Currently, a 50% match can be claimed on second deposits with a maximum value of $250. Finally, the third deposit can attract a 25% match up to a generous $500.
There are one off deals too so click on that promotions tab to find out more.
Rewards Program
CanPlay casino was quick to incept a rewards program which is put in place for loyal customers. This has a dedicated page on the website that explains everything but to summarise, every real money wager that is made here will be met with Status Points (SP) and Reward Points (RP). Each works in a slightly different way with Status Points increasing your loyalty level while Reward Points can be exchanged for cash when players reach certain stages.
There are five tiers of programs, starting with bronze and then working through silver, gold, platinum and elite. Depending on the loyalty level that has been obtained, the rewards that players can look forward to include free spins, exclusive promotions, a birthday bonus, weekly bonus spins and a dedicated casino host.
It’s an exciting and potentially rewarding set of programs and it’s also one of the most comprehensive that we’ve seen. For Canplay to introduce something like this so soon in their formation is, therefore, a very positive step.
Games and Providers
Canplay Casino’s list of games is produced by some of the most familiar names in the industry. Those that pay close attention as to who develops the software will be very familiar with the likes of Microgaming, Playson, Leander Games and Inbet Games.
Other titles are provided by software developers that may not be so well known but that can be a good thing. It shows that Canplay are looking to provide a diverse platform with some familiar games, plus others that may be new to their customer base.
Those are the providers but what about the games themselves? The emphasis here is on games that use traditional casino software so you can expect to see an extensive choice of slot machines. At the time of writing in June 2020, Canplay Casino claims to have over 75 slot games and that’s a list that’s been growing steadily over the months that they have been online.
Some will correctly point out that competing casinos will have many more slots on their roster but that’s a positive start. The list includes many established games and, as we mentioned, it’s continuing to grow.
Along with those slots, Canplay list their video poker games separately so we should remember to add those. There’s a good choice including jacks or better and deuces wild.
Blackjack, roulette, baccarat and craps are all here and there are lots of different versions for each one. Once again, it’s a developing list and we expect that more titles will be added in future months but for now, there’s plenty available for casino enthusiasts to get started with.
Mobile Play
CanPlay Casino already has an app in place and this can be accessed by both iPhone and Android users. Some customers have found that it’s not always easy to find the app on their search bar so, if that is the case, head to the dedicated download page and start the procedure from there (https://www.canplaycasino.com/mobile)
For iPhone users, the Canplay app should be in the store and, once located, it’s a simple case of clicking on the ‘get’ button and it will appear on your device in seconds. For Android users, the process is a little different as Google will not allow apps to be shown in their store in certain countries. If this is the case, head to that dedicated download page.
As an alternative to downloading the app, players can simply go to their browser and play via the dedicated CanPlay Casino website. It’s easy to do this but for the ultimate in flexibility and the ability to start playing with just one tap, the app is the way to go.
Payout and Withdrawal Options
While they may have only been online for a relatively short period of time, Canplay have already set up an impressive list of deposit and withdrawal options. The good news for Canadian players sees IDebit and Instadebit included and, as Canadian financial institutions, they are easy to use for players across the country.
Other methods are in place including traditional bank cards and transfers. In fact, all major VISA and Mastercard providers are included in the Canplay list. In addition to those names, players can also access their accounts using Neosurf, Interac and EFT Banking.
To conclude, there is some potential to add to this list but it’s a comprehensive one for the time being and it should offer the vast majority of potential customers at least one way of getting on board.
We have yet to see any complaints over payment speed online so you should be looking to receive any funds very quickly indeed. In the case of bank cards and eWallets, transfers should take around 48 hours but they can often be quicker.
These are still early days so remember to monitor this point but there are no major issues that we are aware of.
Customer Service
We all need a little assistance at times – whether it’s just a minor query or something more serious. In order to attract and retain our business, casino operators need to be fast and effective with their customer service facilities so how does Canplay match up?
The Contact Us button at the bottom of the homepage will, initially, reveal a list of frequently asked questions. These will cover the basic queries and there is a search bar where you can start typing and, hopefully, the answers will come up.
If that isn’t sufficient or if, like most of us, you haven’t the patience to trawl through the process, you can click on the button marked contact support. This will then reveal a webform where you can type in a specific query. Alternatively, and you may miss it, there is a dedicated customer support email shown at the top right of that particular page.
The service has been said to be fast and effective and clearly that’s a good thing. It could be a little easier to locate and, in the future, the majority of customers would like to see a live chat operator added to the list of help options available.
Verdict
We have mentioned that Canplay Casino are relatively new but, in the two years since their inception in 2018, they have had plenty of time to become established. In many ways, they are a work in progress while in other aspects, they have got it right very quickly.
One of the most impressive factors at Canplay is the set of bonuses which are competitive and can add some serious value to players’ accounts. There is the opening match on first deposits which extends to second and third-time funding and the upper limits on those matches are very generous indeed. Similarly, the loyalty program is also exceptional: It’s easy to qualify for at the lowest level and the rewards can be very impressive as players move through the levels of membership.
In between the welcome deal and the loyalty program, there are lots of regular promos to take advantage of so there really is some extra value to be found throughout the life of your account.
The list of funding options is also strong and it’s good to see that those Canadian providers are included. In terms of possible improvements, the addition of a live casino has to be an aim moving forward and, before that, the list of available slots and table games could be increased.
Overall, this is certainly a positive start and for those based in Canada who are able to access Canplay Casino, there are many reasons to get on board.
